Shipping, Delivery,and Other Important Things... If you don't find the information you need below, just contact us: Guadalupe Forge, Inc. Richard and Sheri Ross Shipping address (for returns only, not open to public): 1940 San Acacio Street Las Cruces, New Mexico 88001 phone (505) 647-1789 sales@guadalupeforge.com Shipping Your shipping cost is determined by your order total. Our online order form will let you choose between Priority US Mail, or UPS Ground. If you select UPS, we need a street address for delivery. Please note, orders to Alaska and Hawaii cannot not be shipped by UPS ground, and will instead be sent by Parcel Post US Mail, with Delivery Confirmation. Order Total Shipping Fee 0 to $20.00 $6.00 $20.01 to $50.00 $7.00 $50.01 to $100.00 $8.50 $100.01 to $200.00 $9.50 $200.01 to $300.00 $11.50 $300.01 to $400.00 $13.00 $400.01 to $499.99 $15.00 $500.00 and over $17.00 We work to keep your shipping cost as low as we can! When we receive your order, we compare our actual shipping cost with the amount quoted above. If the amount quoted above is higher, we'll reduce your shipping fee to more closely reflect our actual shipping cost. (Here's a tip: if you are only ordering several small items, it's usually less expensive to ship by Priority Mail than UPS Ground.) Shipping to APO/FPO Addresses: We appreciate the men and women of our armed forces who are serving our country overseas, and are pleased to have them as customers. We'll gladly ship to APO and FPO addresses. These orders will be sent by US Mail Priority Insured, for the amounts listed in the chart above. Due to the varying schedules of military mail handling, we cannot predict the delivery time for these orders. Once it's been shipped, we have no control over the progess of the order. However, we will send you a shipping confirmation email when we ship your order, so you'll know it's on the way. International Customers: At this time, we do not accept orders for delivery outside of the United States. If you have any questions or concerns about shipping, please email us! Delivery Time It's very important to us to ship your order as quickly as we can! Most of our orders ship in less than one week. Soon after receiving your order we'll confirm your shipping date by email, so you'll know exactly when we are sending your package. We'll also tell you approximately when you can expect it to arrive. UPS Ground can take from one to six business days, depending on how far away you are from our location. US Priority Mail usually arrives in two to four business days, but may take slightly longer during the holiday season due to heavy mail volume. Payment Methods We gladly accept payment by credit card (Discover, Visa, MasterCard, or American Express)We also accept payment by check or money order. If you are paying by credit card, you may use our secure online order form with confidence. The Yahoo shopping cart system we use utilizes industry-standard SSL encryption to scramble credit card information when you enter your number into the browser, and again when they send your number on to us. We don't store any credit card numbers on our computers. If you prefer, you may send us your credit card information by phone or by fax. (For security reasons, we do not recommend sending credit card information by email.) If you are paying by check or money order, the easiest way is to place your order through our online shopping cart system, so your total will be calculated for you. After you place the order, print a copy using your browser, and mail it to us with your check or money order. We'll confirm the receipt of your online order right away, and we'll also send you another confirmation when your payment arrives in the mail. Sales Tax Because we are located in the state of New Mexico, we are required to charge 7% sales tax on all orders shipped to locations in New Mexico. Discount Pricing The labor-intensive nature of our handcrafted items prevents us from offering our items at a wholesale price level to retail shops, builders, designers, or others. We are pleased to offer all of our customers a quantity discount on our hand forged iron handles and cabinet knobs. If you buy 30 or more of any one item style of handle or knob, (for example, 30 #LS Small Square Twist Handles) we are happy to give you a 10% discount off of your total for that specific item. Our secure online order form will automatically calculate this discount for you, when you enter a quantity of 30 or more. Exchanges and Refunds Sometimes it's hard to choose your hardware without having a piece in hand, so we are happy to accept purchases back for exchange or refund. You may purchase a selection of individual handles or knobs, look at them in your home, and then return the ones you don’t want as an exchange towards your final order. You can even return all of them for a complete refund of your purchase price (not including shipping.) We don't charge any restocking fees for returned items. We do ask that you email us before you return anything, so we understand your preferences, and can watch for your return. Also, we need to be sure you have the correct shipping address to use for your return, so we can be sure it arrives here safely. We also gently ask that you pack and return items in the same condition they arrived in. Thank you! Questions? Feel free to contact us by any of the methods listed above!